Your data security is our priority

Introduction and Overview

bg341 ("we", "us", or "the platform") operates a safe and reliable online gaming service for Bangladeshi players. This Privacy Policy ("Policy") explains how bg341 collects, uses, stores, and protects your personal information. By using our website or services, you are considered to have agreed to the terms of this Policy.

We believe your privacy is a fundamental right. From registering your account at bg341 to every transaction, we follow the highest security standards. Your information is never sold to third parties without your consent.

What types of information we collect

bg341 may collect various types of information to operate its services smoothly. The details of that information are given below:

2.1 Registration and Identity Information

Information you provide when opening an account:

• Full name and date of birth
• Email address
• Mobile number (for bKash / Nagad / Rocket verification)
• National ID card or passport number (for KYC verification)
• Residential address

2.2 Financial Transaction Information

Information collected during deposits and withdrawals:

• bKash, Nagad, or Rocket account number (stored partially masked)
• Transaction amount and time
• Transaction reference number
• Deposit and withdrawal history

2.3 Technical Information

Information automatically collected when you use the bg341 website:

• IP address and device type
• Browser type and version
• Operating system information
• Page visit time, date, and duration
• Cookie and session information
• Referral URL (the page you came from)

2.4 Gameplay Information

• Play history and bet amounts
• Win and loss records
• Bonus usage information
• Session duration and frequency

Purpose of using information

bg341 uses collected information for the following legitimate purposes:

3.1 Service Operation and Improvement

• Creating, managing, and securing your account
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Managing the VIP program (Bronze, Silver, Gold)
• Improving website functionality

3.2 Verification and Security

• Age verification (ensuring service for users 21 and above)
• Identity verification (KYC process)
• Preventing fraud and unauthorized account access
• Meeting anti-money laundering (AML) obligations

3.3 Communication and Support

• Providing 24/7 Bengali live chat and email support
• Sending notices of important updates and policy changes
• Account-related notifications and confirmations
• Sending promotional emails subject to your consent

3.4 Responsible Gaming

• Identifying potentially problematic gaming behavior
• Managing self-exclusion or limit-setting requests
• Providing responsible gaming tools

Information Sharing and Disclosure

bg341 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Trusted third-party service providers working on behalf of bg341 (such as payment processors and cybersecurity providers) may receive the minimum necessary information. These organizations are bound to comply with bg341's strict confidentiality agreements.

4.2 Legal Obligations

bg341 may be legally required to provide information in response to a court order or a lawful request from a competent authority. In such cases, only the information strictly necessary to meet the legal requirement is provided.

4.3 Fraud Prevention

Information may be exchanged with industry-standard organizations to prevent fraud, money laundering, or other illegal activities.

Cookies and Tracking Technologies

The bg341 website uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

5.2 Cookie Control

You can manage or delete cookies through your browser settings. However, please note that disabling all cookies may cause some important website features to not work properly.

Data Security Measures

bg341 follows the highest industry security standards to protect your information. The main security measures we have in place are:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by the highest-grade SSL encryption.
• Password Security: Your password is never stored in plain text — industry-standard hashing algorithms are used.
• Access Control: Only authorized staff have limited access to necessary information and every access is logged.
• Firewall and Intrusion Detection: Our systems are under active 24/7 monitoring to prevent cyberattacks.
• Regular Security Audits: Independent third-party experts regularly review our security measures.
• Two-Factor Authentication: Two-factor authentication (2FA) is available to enhance account security.

Data Retention Period

bg341 retains your personal information only for as long as necessary:

• Account Information: Retained while the account is active and for a specified period after account closure to meet legal, regulatory, or business requirements.
• Financial Transaction Records: May be retained for an extended period in accordance with legal and regulatory requirements.
• Technical Logs: Generally retained for a limited period, then automatically deleted.
• Marketing Communications: Until you unsubscribe or upon your request.

Your Rights and Controls

As a registered user of bg341, you have the following rights over your own information:

8.1 Right to Access Information

You may request a copy of the information bg341 holds about you at any time. We will fulfill this request within a reasonable time.

8.2 Right to Correct Information

If any of your information is incorrect or outdated, you may request a correction. Many details can be updated directly from your account settings page.

8.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal, regulatory, or ongoing dispute resolution requirements.

8.4 Right to Opt Out of Marketing Communications

You may unsubscribe from promotional emails or notifications at any time. Every marketing email contains an unsubscribe link, or you can notify our support team directly.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will endeavor to respond to your request within 30 business days.

Minor Protection Policy

bg341's services are intended only for those aged 21 and above. We never intentionally collect information from any person under the age of 21.

An age verification process is followed at the time of account registration. If we become aware that a person opened an account while under the age of 21, that account and all associated information will be deleted immediately and any pending transactions will be cancelled.

Policy Changes and Updates

bg341 reserves the right to change or update this Privacy Policy from time to time. If any significant changes are made to the Policy:

• The "Last Updated" date at the top of the page will be changed.
• Registered users may be notified by email.
• A clear notice will be posted on the website for important changes.

If you continue using bg341's services after any changes, you will be considered to have accepted the new policy. We therefore recommend that you review this page regularly.

Third-Party Services and Links

The bg341 website may contain links to third-party services, such as:

• Payment Gateway: bKash, Nagad and Rocket have their own privacy policies. When conducting transactions through these services, their policies also apply.
• Game Providers: Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe and other game providers operate games from their own servers. Some gameplay-related data may be shared with them.

bg341 is not responsible for the privacy policies of these third parties. We advise you to read their privacy policies before using the relevant services.

Contact Us

If you have any questions, concerns or requests regarding this privacy policy, please contact us:

For more information, you can visit our FAQ page or About Us page. To learn about responsible gaming, visit our Responsible Gaming page.